This service level agreement defines the uptime commitment for GameHostCloud game servers and the control plane, how availability is measured, which events are excluded and how service credits are claimed. Availability is measured per calendar month against the reachability of the customer's game port and the control panel, using platform monitoring that probes every server continuously with the correct game protocol rather than a generic ping. Scheduled maintenance is announced in advance and is kept outside peak play hours whenever possible. Exclusions include customer configuration errors, third party mods and plugins, game publisher outages, breaches of the acceptable use policy and force majeure. If the commitment is missed, service credits are requested through a support ticket within thirty days of the incident and are applied to the next invoice.